Chapter Markers
00:00 - Intro
01:44 - Defining Quality
03:36 - Quality in Context - Cynefin Framework
06:22 - Donabedian Triad
06:60 - The Art & Science of Appropriate Process
10:18 - Quality Standards & NCQA
10:46 - Goodheart’s Law in Healthcare
11:54 - Distortion of Informed Consent & Evidence-Based Care
13:03 - Other Challenges
15:01 - Outro
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